Amazing Customer Service Makes For The Perfect Lunch

On Labor Day, my girlfriend Stacey and I decided to head out to the Royals game. We decided to stop in Lee's Summit for lunch to save some money. Nothing too extravagant—just a fast-food meal from a place we don't have in the Sedalia or Warrensburg area.  Let me tell you, the experience couldn't have been any better.

We all see the complaints from time to time: fast food joints having a hard time getting the order right, leaving something out of the bag at the drive-thru, or receiving a sandwich that looks thrown together by a five-year-old. Yet, we rarely hear about a place that goes above and beyond to make it right.

I'm talking about the Chick-fil-A in Lee's Summit on Chipman Road. We popped in for a quick bite on Monday afternoon towards the end of the lunch rush. Of course, it was busy. The drive-through line winds around the building. And it was busy inside, too. We decided to dine in before heading to the K for the game.

This is Chick-fil-A, and one of their hallmarks is excellent customer service. So, it's unsurprising that we had a great, fun experience visiting their store. Right away, they noticed our Royals jerseys and hats, so of course, they wanted to know if we were heading to the game. We said yes! Which led to some great small talk and a chorus of "Go, Royals" from various team members. We got our order in, or so I thought and found ourselves a place to sit.

When the food came out, we were missing one order of fries. I looked at the receipt, and it seems that one of the sandwiches and drinks we ordered got put in separately and not as a combo, which we wanted.

Now, it's one thing when a place forgets to include something you ordered and paid for. Yet, in my mind, it's another thing when there's a little bit of a mistake, and you don't get charged for something you didn't get.

The receipt showed a misunderstanding at the register. In this case, it wasn't a problem. We spent time while ordering, talking about the Royals' recent skid, and asking for a couple of customizations on our sandwiches. It was busy, so I understood how things could have gotten mixed up. It was easy to fix: return to the register and order some fries.

Chick-fil-A wouldn't hear of it. We were short an order of waffle fries, and they took care of it. It didn't matter whether we weren't clear when ordering or there was a misunderstanding. They just made it right. I could even hear a "Go Royals" as we walked out the door, which made me smile and maybe wave to the employees as we headed to the car.

Our experience didn't change the world, but it was nice. Hospitality was on display front and center, and I appreciated it. I also thought it was worth sharing with you, and you bet we'll be back to the Chick-fil-A on Chipman Road!