In fact, if you're planning a fundraiser or a charity event or something, it's probably in your best interest to try to have Robin either involved, or attending. It's almost like a good luck charm at this point.
Did these people just... not experience that? Do they just believe everything they see on the internet? Are they just..... stupid? Are they really that lazy and contented to just... not click and see if it's real?
The competition takes marketing, physical design, the employees, digital presence, community involvement, customer experiences, EVERYTHING into account.